Return and Refund Policy
When you can get a refund for Signly subscriptions, services, and hardware — and how to ask for one.
In short
- Cancel any time; access continues until the end of your paid period.
- New customers can get a full refund within 7 days of their first charge if the Service wasn’t put into live use.
- Billing errors are always refunded.
- Email support@signly-ph.com to request a refund.
1. Scope
This Return and Refund Policy applies to Signly subscriptions, setup and professional services, and any hardware sold by BPO GNA Philippines Inc. (SEC Reg. No. 2022120077511). It forms part of our Terms and Conditions. Nothing in this Policy limits rights you have under the Consumer Act of the Philippines (R.A. 7394) or other laws that cannot be waived.
2. Free trials
Where offered, a free trial lets you test Signly before paying. You will not be charged if you cancel before the trial ends. Because trials allow full evaluation, charges after the trial converts to a paid plan are subject to the rules below.
3. Subscriptions
| Situation | Refund? |
|---|---|
| First paid subscription, cancelled within 7 days of the first charge, with no material use (for example, no screens published live) | Full refund of that first charge |
| Monthly plan cancelled mid-period | No refund; access continues until the end of the period |
| Annual plan cancelled after the first 7 days | No refund for the remaining term; access continues until the end of the term |
| Automatic renewal you forgot to cancel | Refund may be granted if requested within 7 days of the renewal charge and the Service was not used after renewal |
| Downgrades or removing screens/licenses | No refund; the change applies from the next billing period |
| Account suspended or terminated for breach of the Terms | No refund |
4. Billing errors and service failures
- Duplicate or incorrect charges are refunded in full once verified.
- Extended outages caused by Signly. If the Service is unavailable for more than seventy-two (72) consecutive hours due to a fault within our control (excluding scheduled maintenance, your equipment, internet connection, or force majeure), you may request a pro-rated service credit for the affected days. Credits are applied to future invoices and are your sole remedy for downtime unless a separate service-level agreement says otherwise.
5. Setup and professional services
Fees for onboarding, installation, content design, training, or custom development are non-refundable once the work has started. If you cancel before work begins, we will refund the fee less any costs already incurred.
6. Hardware returns
If you bought screens, media players, or other hardware from us:
- Defective or wrong items: report within seven (7) days of delivery with photos and the order number. We will repair, replace, or refund, at our option, consistent with the Consumer Act.
- Change of mind: returns are accepted only if the item is unused, in original sealed packaging, and requested within 7 days of delivery. Shipping costs are your responsibility.
- Damage caused by misuse, accidents, power surges, unauthorized repair, or normal wear is not covered.
- Manufacturer warranties apply as stated by the manufacturer.
7. How to request a refund
- Email support@signly-ph.com with the subject “Refund Request”, your account email, invoice or official receipt number, and the reason.
- We acknowledge your request within two (2) business days and may ask for more details.
- We decide within seven (7) business days and tell you the outcome in writing.
- Approved refunds are returned to the original payment method within fifteen (15) business days. Bank or card processing times may add a few days.
8. Chargebacks
Please contact us before disputing a charge with your bank. Most issues can be resolved faster directly. If a chargeback is filed without first contacting us, we may suspend the account while the dispute is reviewed. See our Dispute Resolution Policy.
9. Changes to this Policy
We may update this Policy. Changes do not affect refund requests already submitted.
BPO GNA Philippines Inc. — operator of Signly · SEC Registration No. 2022120077511
Strand Tower, F. Cabahug St., Kasambagan, Cebu City 6000, Philippines
Customer Support: support@signly-ph.com · Phone: 0915 162 0231 · Management: admin@signly-ph.com