Customer Service & Contact
We’re here to help. Reach the Signly team by email or phone — we reply to emails within one business day.
1. Get in touch
Customer Support
Account help, technical issues, billing questions, and refund requests.
Phone
Every day, 9:00 AM – 6:00 PM (Philippine Time). After 6:00 PM, please contact us by email.
Management & Escalations
Unresolved complaints, disputes, partnerships, and legal notices.
Office
BPO GNA Philippines Inc.
Strand Tower, F. Cabahug St., Kasambagan, Cebu City 6000, Philippines
2. Support hours and response times
| Item | Details |
|---|---|
| Phone support | Every day, 9:00 AM – 6:00 PM (Philippine Time, UTC+8) |
| Email support | Send anytime, 24/7. After 6:00 PM, emails receive a first reply from our AI-assisted chatbot. Our team follows up from 9:00 AM the next day. |
| First email response | Within one (1) business day |
| Urgent issues (screens offline across your account) | Call us during phone hours, or put “URGENT” in the email subject line |
| Languages | English, Filipino |
3. Help us help you faster
- Your account email and company name
- The screen or device name, if relevant
- A short description of the issue and when it started
- Screenshots or a photo of the screen, if possible
4. Company information
| Registered name | BPO GNA Philippines Inc. |
|---|---|
| SEC Registration No. | 2022120077511 |
| Business address | Strand Tower, F. Cabahug St., Kasambagan, Cebu City 6000, Philippines |
| Website | signly-ph.com |
BPO GNA Philippines Inc. — operator of Signly · SEC Registration No. 2022120077511
Strand Tower, F. Cabahug St., Kasambagan, Cebu City 6000, Philippines
Customer Support: support@signly-ph.com · Phone: 0915 162 0231 · Management: admin@signly-ph.com