1. Scope

This Service Delivery Policy explains how and when BPO GNA Philippines Inc. (SEC Reg. No. 2022120077511), operator of Signly, delivers what you purchase: access to the Signly platform, onboarding and setup services, and any hardware ordered from us. It forms part of our Terms and Conditions.

2. How access is delivered

For now, payments are arranged manually. After you choose a plan, our team sends you the payment details by email or message.

Once your payment is confirmed, we activate your plan and send an activation email to the address on your account. The email contains your login link and getting-started instructions. You can then sign in at the Signly dashboard from any modern web browser.

Added screens can be used right away and are billed starting the next billing month. Upgrades and add-ons are applied once payment is confirmed.

3. Delivery timeline at a glance

Timelines are estimated in business days (Monday to Friday, excluding Philippine public holidays) and start after payment is confirmed.

4. Onboarding and installation

• On-site installation is available within Metro Cebu by appointment. For other areas, we provide remote setup support, or on-site service for an additional fee quoted in advance.
• Before installation, please make sure your screens, media players or browsers, power outlets, and internet connection are ready. Delays caused by an unready site may require rescheduling.
• A service is considered delivered once the agreed setup is complete or the session has been held. Missed appointments without at least 24 hours’ notice may be counted as delivered.

5. Hardware delivery

This section applies only if you order hardware (such as screens or media players) from us.

• Shipping fees, if any, are shown in your quotation or at checkout before you pay.
• Please inspect items on delivery. Report missing, damaged, or wrong items within seven (7) days of delivery with photos and your order number, as described in our Return and Refund Policy.
• Risk of loss passes to you on delivery to the address you provided. Please make sure someone is available to receive the order.
• If a delivery fails because of an incorrect address or no one being available, re-delivery fees may apply.

6. If you have not received access

1. Check your email, including spam, junk, and promotions folders, for the Signly activation email.
2. Confirm your payment went through and that the account email is correct.
3. Contact us at support@signly-ph.com or call 0915 162 0231 (every day, 9:00 AM – 6:00 PM) with your payment reference. We will resolve the issue or resend access within one (1) business day.

7. Delays

If delivery will be later than the timelines above, we will tell you by email as soon as possible with a new estimated date. We are not responsible for delays caused by events beyond our reasonable control, such as typhoons, power or internet outages, courier disruptions, or government action, as described in our Terms and Conditions.

8. Renewals

Subscriptions renew automatically. Your access continues without interruption once the renewal payment is confirmed. If a renewal payment fails, we will notify you and may suspend access until payment is settled, as described in our Terms and Conditions.

9. Contact

Questions about delivery or access: support@signly-ph.com · 0915 162 0231. Unresolved concerns may be escalated to management at admin@signly-ph.com.